Digital Metering App

MVP Mobile App

The problem

How might we
Understand how YVW can best use data from Digital Metering to influence behaviour change around water consumption and improve service delivery.

My role
A lot of research and contextual interviews took place before I started on this project. Great insights were captured and it was my role as a UX designer to work with the agency engaged to develop the app to make sure our insights were taken into consideration. I tried to implement as many customer points into the app as possible from a design and development point of view. There were limitations with budget and backend capability (how YVW access their data and what data they could currently surface for the app)

I also provided feedback and guidance on the UX/UI components of the app and participated in user testing sessions for the prototypes.