Australia Post

Digital Channels and Innovation Process

Working in the Digital Channels and Innovation Team (DCI) at Australia Post (Research, UX, UI, Analytics, SEO, SEM, Content and Social teams), I was responsible for researching and implementing new department processes and introducing a new resource management tool.

This has involved:
Gathering requirements
Stakeholder workshops
User interviews (internal and external)
Researching new tools
Reviewing best practice
Discussing current pain points
Architecture (task flows) for our engagement process
Testing with wider organisation
Managing all work that comes into DCI.

This was the department process that was developed and implemented. An engagement process.